Robin Wong
Nov 27, 2022

Great article, love that you bring together all these disciplines to uncover the full problem set. I can’t help but think that there’s a few pieces of the puzzle missing though. For example, how do you help the people who have the decision making authority to focus on the right problems? These people are often the busiest people in the world so they lack the time to go through this kind of thinking, they need comprehensive, relevant data, they need focus, and they need to know what choices they have available to them. The question I keep asking myself is how can we accelerate our way through these techniques faster and more iteratively

Robin Wong
Robin Wong

Written by Robin Wong

I help people turn ideas into human- and humanity-centric ventures. Global Head of Service Design at BT.

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